Through extensive user research, we discovered that many e-bike users felt overwhelmed by the technology and controls on their bikes. To address this, we created a simple and intuitive interface that allows riders to easily adjust their level of assist and monitor their battery life. We also incorporated GPS navigation, allowing riders to plan their route and track their progress.
The end result is a user-friendly electric bicycle that makes it easy for riders to enjoy the benefits of e-bikes without feeling overwhelmed by technology. With VoltBike, riding smarter has never been easier!
At Nubank, the largest digital bank in Latin America, I joined the Lending Team to solve a critical challenge: enabling users to renegotiate their debts directly through the app. The problem was urgent—high rates of loan defaults and ineffective phone-based collection strategies led to frustrated users and operational inefficiencies.
The goal was clear: design a self-service renegotiation tool that simplified complex financial processes, reduced dependency on customer support, and empowered users to regain control over their finances, all while aligning with Nubank’s principles of clarity and user-first design.
At Nubank, the largest digital bank in Latin America, I joined the Lending Team to solve a critical challenge: enabling users to renegotiate their debts directly through the app. The problem was urgent—high rates of loan defaults and ineffective phone-based collection strategies led to frustrated users and operational inefficiencies.
The goal was clear: design a self-service renegotiation tool that simplified complex financial processes, reduced dependency on customer support, and empowered users to regain control over their finances, all while aligning with Nubank’s principles of clarity and user-first design.
At Nubank, the largest digital bank in Latin America, I joined the Lending Team to solve a critical challenge: enabling users to renegotiate their debts directly through the app. The problem was urgent—high rates of loan defaults and ineffective phone-based collection strategies led to frustrated users and operational inefficiencies.
The goal was clear: design a self-service renegotiation tool that simplified complex financial processes, reduced dependency on customer support, and empowered users to regain control over their finances, all while aligning with Nubank’s principles of clarity and user-first design.
